Refund policy

We take great pride in the quality of our products.  If you’re unhappy with your purchase for any reason, you may return products within 30 days from your order’s ship date based on the terms below:

• Merchandise must be unopened, unused, and returned in the original shipping materials and packaging. 
• All orders will incur a flat $10 return shipping & handling cost, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable. 
• Once a return is initiated, a shipping label will be sent to you. Customers will see an estimated refund equal the amount of item(s) returned, minus the $10 flat rate return shipping & handling fee. 
• Upon initiating your return, you will be provided with a new packing slip listing the items you are sending back. This packing slip must be included in the package (so we know who it came from!).
• After your return is received, in most cases your refund will automatically go back to the original form of payment used for the purchase.
• In the event that an item is returned to us in an unsuitable condition, your return may be refused or a store credit may be issued. 
• Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

Please contact us at hello@shoptulip.com to initiate a return.